For over 30 years, We have been defining hospitality technology and personal support. Now, as part of Amadeus, a global leader in travel solutions, you can expect the same service but with large scale, scope and breadth shaping the future of travel.

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Tips & Tricks

Understanding the PMS Buyer Mentality

Jonathan Reynolds

PMS Buyer Mentality – Infographic Series 1 The results are in, Hoteliers value “partnership” over “product”. Earlier this year we reached out directly to 200+ individuals with influential roles in the PMS procurement process. We’re excited to start sharing the results with our internal teams, customers, and prospective customers. Our first info-graphic summarizes the market…

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Three Important Budget Planning Considerations

Anna Ransom

You’ve started thinking about 2018 budgets.  Are you trying to identify the most effective ways to have an impact on the growth of your business? With so many options available to you, how can you focus on the best areas? Consider three main goals to help you organize your thoughts.  Are you looking to… …Increase…

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When the People Come First Everything Else Follows

Anna Ransom

At the recent Amadeus Hospitality Customer Conference, we hosted a noteworthy customer panel discussion addressing the future of technology in hospitality.  Hosted by Mark Haley of The Prism Partnership, the hour-long session moved quickly as five attendee panelists shared their valuable insights and perspectives. At the outset, Mark introduced the concept of “driving operational excellence”…

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Thinking Beyond the Ballroom

Anna Ransom

When it comes to hosting events, the expectations placed upon venues are ever increasing.  Planner and attendee demographics are shifting. New technology offerings are becoming available.  As a venue, you must find new and innovative ways to differentiate your offering. How can you influence planner decisions and attendee behaviors?  Consider the following areas: Deliver an…

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Creating Custom Objects in a Venue Diagram is as Simple as 1-2-3

Jay Lau

Often planners will request items of a specific size that are needed for their events but the items are not the standard sizes the venue uses. To add these items to the room plan, the venue would first need to create a new item in the resource library of their diagramming solution. This process is…

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5 Actions To Achieve Your Group Sales Goals

Anna Ransom

You’ve set your sights high on sales growth goals for 2017. What’s your plan to achieve them? Start taking massive action now to ensure early success rather than waiting until later in the year to have to recover from unanticipated challenges. Consider five key areas to help in this process: Timeliness Matters You have a…

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Webinar – How to Manage Your Global Business Technology Challenges

Anna Ransom

Technology solutions are a key enabler to streamlining processes in today’s fast paced hospitality business.  With a multitude of solutions available from many different vendors, how can you be sure which one is right for your business? Join us for a complimentary 30-minute webinar with Scott Duty, Lead Consultant with Soluna Solutions, Inc., as he discusses…

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The Power of a Technology Driven Service Culture

Anna Ransom

hos·pi·tal·i·ty: the friendly and generous reception and entertainment of guests, visitors, or strangers. Jack Roddy, Director of Sales at The Desmond Hotel & Conference Center, states that a service culture is what truly sets a property apart within the industry – focusing on taking care of people and their needs. When you combine this powerful…

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Don’t Let Unlucky Numbers Ruin Your Event

Jay Lau

Certain numbers are avoided because they are considered unlucky and these unlucky numbers differ from culture to culture. Americans consider 13 to be an unlucky number while the Chinese consider 4 to be an unlucky number. For example, some buildings in East Asia do not have a 4th floor. In the US, buildings do not…

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Seconds Matter When Selling Function Space

Jay Lau

Creating a room plan can take minutes if you are using the wrong tool…or no tool at all!  Those minutes can seem like an eternity to a venue staff member with an impatient planner on the other side of the table. The Automatic Layout feature in Amadeus Hospitality Diagramming is the answer to this challenge.…

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