Tips & Tricks

Questions to Ask When Considering Automation for Hotel Operations [Free eBook]

John-Michael Jenkins

Day-to-day operations present countless opportunities to engage guests, elevate the guest experience and turn satisfied customers into brand advocates. Hotel operations, especially housekeeping, maintenance and guest service functions, demand the ability to execute flawlessly and at peak efficiency. Delivering on these opportunities with efficiency and without the help of technology is no small task. In…

Read More

Personalize, Deliver & Delight: How Hotel CRM Software Boosts Loyalty & Revenue

Jonathan Reynolds

Collecting behavioral and transactional consumer data to personalize experiences is no longer off-limits. In fact, it’s become an expectation almost anywhere you go. To put it in perspective, an Accenture report analyzed consumer behavior and found that people are more likely to buy (online or offline) if the company: Recognizes them by name – 56%…

Read More

6 Traits of the Future Hotel General Manager

Jacki Schroder

Today the role of the Hotel General Manager (GM) is often all-encompassing. He or she holds the ultimate responsibility for oversight of a property, including all sales and marketing, operations, events, maintenance, and customer service. As the era of digital transformation and an intensifying focus on guest personalization continues, the general manager role will evolve…

Read More

5 Ways You’ll See Better ROI by Eliminating Paper Contracts and Authorization Forms

Jacki Schroder

Guest post from Chandra Chakravarthi, Content Marketing Specialist at Sertifi. Paper-based methods can say a lot about your organization in today’s digital-driven world. To some people, it shows that your company prefers an old-fashioned approach to doing business. And while there are still some advantages to having hard copies of documents, it’s worth incorporating digital…

Read More

What to Consider When Changing Hospitality Technology [Free eBook Download]

Eric Oppegaard

Armed with the right information — and the right partner — your company can transition technology solutions with confidence. In the Making the Switch eBook, we share key considerations before changing software so you will not only feel confident in your decision but excited by the benefits new technology can bring to your growing business.…

Read More

Hotel Management 2020

Jacki Schroder

Today’s hotel managers are juggling familiar goals with new challenges and ever-growing guest expectations. Whether they’re running a full-service luxury resort or basic economy property, any seasoned GM knows their goals remain the same – create exceptional guest experiences and empower their teams to deliver them. This is in addition to the hard reality of…

Read More

Using a BEO to Manage Your Next Event [Free Banquet Event Order Template]

Jacki Schroder

Catering and convention services managers are no strangers to multi-tasking. In addition to negotiating the complicated logistics of an event, they are responsible for maintaining clear communication with clients, managing costs, and helping their property drive group business. In order to deliver flawless events every time, catering and convention services managers rely on one critical…

Read More

Hotel Welcome Letter Templates [Free Download]

Eric Oppegaard

Providing a memorable guest experience is one of the most important goals for hoteliers today. To do this, hoteliers must get to know their guests and provide a personalized experience that goes above and beyond. A personalized welcome letter is one small, but important factor in delivering the guest experience that results in repeat visits…

Read More