Tips & Tricks

What to Consider When Changing Hospitality Technology [Free eBook Download]

Eric Oppegaard

Armed with the right information — and the right partner — your company can transition technology solutions with confidence. In the Making the Switch eBook, we share key considerations before changing software so you will not only feel confident in your decision but excited by the benefits new technology can bring to your growing business.…

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Hotel Management 2020

Jacki Schroder

Today’s hotel managers are juggling familiar goals with new challenges and ever-growing guest expectations. Whether they’re running a full-service luxury resort or basic economy property, any seasoned GM knows their goals remain the same – create exceptional guest experiences and empower their teams to deliver them. This is in addition to the hard reality of…

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Using a BEO to Manage Your Next Event [Free Banquet Event Order Template]

Jacki Schroder

Catering and convention services managers are no strangers to multi-tasking. In addition to negotiating the complicated logistics of an event, they are responsible for maintaining clear communication with clients, managing costs, and helping their property drive group business. In order to deliver flawless events every time, catering and convention services managers rely on one critical…

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Hotel Welcome Letter Templates [Free Download]

Eric Oppegaard

Providing a memorable guest experience is one of the most important goals for hoteliers today. To do this, hoteliers must get to know their guests and provide a personalized experience that goes above and beyond. A personalized welcome letter is one small, but important factor in delivering the guest experience that results in repeat visits…

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8 Ways to Improve Hotel Guest Satisfaction

Alison Guillot

Hotels face rapidly changing guest behaviors, preferences, and expectations. Properties that are able to deliver a memorable experience through unique amenities, personal touches, and stellar customer service will be rewarded with repeat business, word-of-mouth referrals, and positive reviews on social media. If you’re looking for ways to improve hotel guest satisfaction at your property, consider…

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Eric Oppegaard

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BEO Template

Eric Oppegaard

A well-executed banquet event order can help you reduce the stress of event planning and give you the confidence to deliver a flawless event every time. This free BEO template will give you a standard format to follow for every event, so that no matter who is in charge of filling out the BEO, you’ll…

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Your Hotel’s Guide to Partnering with Influencers

Jacki Schroder

Influencer marketing doubled in 2017, according to a recent study from Klear.1 For those new to influencer marketing, influencers can be defined as people with large audiences who post on social media about an organization and are compensated for their efforts. When it comes to marketing your hotel, partnering with influencers is all about building…

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