Tropicana Las Vegas, a DoubleTree by Hilton Case Study

Anna Ransom

Tropicana Las Vegas Case Study

Cloud-Native Technology for Greater Mobility

Set on the world famous Las Vegas Strip, the Tropicana Las Vegas – a DoubleTree by Hilton – is a stylish resort and premier gambling destination packed with restaurants and entertainment options. With more than 100,000+ square feet of meeting space, Tropicana Las Vegas selected Amadeus Sales & Catering – Delphi with Sertifi to help them optimize group business on-the-go and manage contracts with ease.

Why Amadeus Sales & Catering – Delphi with Sertifi?

Gavin Mealiffe, Vice President of Sales at Tropicana Las Vegas has partnered with Amadeus for 20+ years, upgrading to the cloud-native Delphi module in 2016 so the staff could access the tool when and where they needed it. The mobility has empowered them to spend less time at their desks and more time with their customers. “What Delphi does for sales, convention services, and the customer in the end is beneficiary in terms of being able to have a more interactive staff and a more focused staff, and that’s really what you want,” says Mealiffe.

By integrating Delphi with Sertifi, Tropicana has been able to manage contracts digitally to capture signatures, deposits, and final payments with full PCI compliancy. With the manual work gone, Tropicana estimates a time savings of 5 minutes per contract and a cost savings of 25% annually on paper. And with everything electronic, Mealiffe says they now can complete contracts in hours, instead of days. “Customers can get an immediate response from us so they know their business is important to us. I think that’s great.”

“Using Amadeus Sales & Catering – Delphi with Sertifi has revolutionized the way we work. With access anytime, anywhere, our sales team can use it when they travel, and it’s allowed our convention services team the time to work directly alongside our customers. That’s really the entire goal, to create a better bond and provide better service for them.”
-Gavin Mealiffe, Vice President of Sales, Tropicana Las Vegas