Service Optimization

Peer-to-peer reviews have become so important to travelers in the hotel shopping process, that it now impacts every property’s bottom line.

The next time you travel, how will you find the right destination or hotel? Will you do a basic online search of popular destinations? Will you head to TripAdvisor for ideas? Or will you poll your Twi…

Collecting behavioral and transactional consumer data to personalize experiences is no longer off-limits. In fact, it’s become an expectation almost anywhere you go.

Data breaches are growing increasingly common, with millions of people falling victim to them every year.

Today’s hotel guests have more choices than ever before and high standards because of it.

Pressure from new legislation, labor unions, and hotel management alliances like the Five Star Promise have forced a decade’s long problem into the spotlight – hotel staff safety technology.

Hotel guest management: How to strike a balance in the age of personalization and rising expectations Providing personalized experiences for hotel guests isn’t a new concept.

Before we dive in, be sure to visit our ultimate guide to grow events and group business for an all-encompassing rundown of events, sales and catering tips, data points and best practices.

A Five-Diamond Property with a Guest Experience to Match Set along the beautiful California coastline, the luxurious Monarch Beach Resort has delighted and surprised guests with exceptional service si…

Today’s guests are expecting personalized experiences tailored directly to their needs and wants.