For over 30 years, We have been defining hospitality technology and personal support. Now, as part of Amadeus, a global leader in travel solutions, you can expect the same service but with large scale, scope and breadth shaping the future of travel.

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Travel management players need to grab MICE opportunity

Eric Oppegaard

Originally posted on the Amadeus corporate blog. The meeting, incentives, conferencing, and exhibitions sector (MICE) can be tricky for travel management companies (TMCs). It’s complex and involves a lot of actors. But, the MICE segment is becoming more relevant in the managed travel space. Why? Because connecting people is what travel does best. In spite…

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Scaled Agile Shapes the Future of Hospitality

Eric Oppegaard

Technology changes quickly, and so do the needs of our customers.  In order to adapt to these changes, we need to be able to differentiate ourselves in our development processes.  We have been participating in Scaled Agile processes for some time now, and have continued to train our new team members, as well as update our…

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When the People Come First Everything Else Follows

Anna Ransom

At the recent Amadeus Hospitality Customer Conference, we hosted a noteworthy customer panel discussion addressing the future of technology in hospitality.  Hosted by Mark Haley of The Prism Partnership, the hour-long session moved quickly as five attendee panelists shared their valuable insights and perspectives. At the outset, Mark introduced the concept of “driving operational excellence”…

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How do my in room resources impact the guest experience?

John-Michael Jenkins

Hotel staff waste countless hours looking for where items are in order to deliver them. If it takes too long to deliver the item, you risk getting poor reviews for service. HotSOS and TraknProtect are working together to enable you to more efficiently deliver the guest experience while making your employee’s jobs easier. By providing…

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How personalization leads to unforgettable guest experiences

Eric Oppegaard

It may sound obvious, but in the hospitality business, it’s a point that cannot be reiterated enough: creating a better experience starts with truly knowing your guests. Some prefer their rooms in a particular level or location, while others rely on late checkout to catch up on their sleep. Personalizing the guest journey was the…

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How to meet today’s hotel guest expectations

Anna Ransom

Originally shared at: http://www.amadeus.com/blog/13/12/meet-todays-hotel-guest-expectations/ Long gone are the days where a website with an online booking option is sufficient to attract guests to your property. Today’s savvy consumer craves personalized, immersive experiences. They want to be captivated from their first thought of travel to their return home with memories that will last a lifetime. What should…

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[VIDEO] Leveraging Partnerships to Increase Your Success

Anna Ransom

Consumer needs are evolving. Business demands are increasing. There are so many technology solutions available to address various business needs, but how do you know what is the right fit for your organization? Ultimately, you need a team on your side that will stand with you through these changes and provide the tools you need…

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Amadeus Inducted into Hall of Fame

Eric Oppegaard

Originally Published via Business NH Magazine Business NH Magazine established the Hall of Fame to honor companies that have consistently proven to be employers of choice. To be inducted, companies must be named to the Best Companies to Work For list four out of five consecutive years. Companies are inducted into the Hall of Fame…

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