eHotelier – Technology Has Caught Up with Ideation

Eric Oppegaard

Building connections

By Larry Mogelonsky

Great hotel managers not only work incredibly hard to lead their teams and propel their respective properties to new levels of success, but they must also keep a pulse on where the industry is headed, especially with regard to technology.

This ‘tech’ word can be fairly broad, though, with so many new devices and software coming available each quarter to help managers increase guest service delivery and make better business decisions. It can be hard to narrow your field of vision and focus on any one particular aspect of emergent technology. However, where I’ve spent the bulk of my career – and where it is imperative for all managers to have at least a basic understanding – are the evolving electronic tools to actually get guests to stay at your property. Because if you can’t get consumers onsite, then no other technological upgrade matters.