New Guest Speaker & Service Optimization Sessions at our 2016 Customer Conference

Eric Oppegaard

We’re excited to reveal the addition of another industry guest speaker, and a presentation on HotSOS Mobile from the Service Optimization team!   

New Guest Speaker!

Automating Hotel Operations with

Proactive Change Management Approach
Kristi Millhiser, Director of Learning & Development
Grand Wailea Maui, A Waldorf Astoria Resort


New Service Optimization Session!

Spicy or SoSuite
It’s time to spice it up with HotSOS Mobile!



Meet Your Speakers


Jennifer Green
Session: Technology Empowering your Brand Promise
Product Director, Guest Service & In Room Technology
Hyatt Hotels & Resorts

Stefan Lorch
Session: Starwood isTurning Heads in Savings with Style
Director of Rooms & Sustainability, North America
Starwood Hotels & Resorts

Ed Burke
Session: HotSOS Mild Designed for Selected Service Hotels
Vice President, Rooms & Engineering
Interstate Hotels & Resorts



Don’t forget to sign up for your one-on-one session with our Customer Experience Managers during registration. 

Spaces are limited!

Register Now or click the link below to reserve your space!



We are excited to welcome you to our conference, and we look forward to meeting you in Vegas! 


David Dajani