The Power of a Technology Driven Service Culture | Sales & Catering

The Power of a Technology Driven Service Culture

Anna Ransom

Hotel Industry Influencer

hos·pi·tal·i·ty: the friendly and generous reception and entertainment of guests, visitors, or strangers.

Jack Roddy, Director of Sales at The Desmond Hotel & Conference Center, states that a service culture is what truly sets a property apart within the industry – focusing on taking care of people and their needs.

When you combine this powerful culture with technology amazing successes happen both now and even moreso in the future.



Planning for Hospitality Recovery

In partnership with global hospitality organizations HSMAI, IoH, and HOSPA, we developed a series of recovery eBooks to help hospitality professionals chart their course for recovery in the aftermath of COVID-19. Together, we conducted surveys and interviews with dozens of global industry experts and leveraged Amadeus’ internal expertise to compile specific, actionable ways to build and execute recovery plans across marketing, sales, revenue management, and operations.