Hotel Management in a Crisis
Best practices for a data-driven strategy now and in the future Depending on where in the world your hotel is located, you are dealing with a different stage of the COVID-19 outbreak.
Best practices for a data-driven strategy now and in the future Depending on where in the world your hotel is located, you are dealing with a different stage of the COVID-19 outbreak.
Many hoteliers continue to struggle in establishing the right mix of online booking channels such as OTAs vs. direct bookings to maximize profits.
Loyalty programs have long been a staple asset in many hotelier’s revenue and competitive sales strategies – both at the independent level and chain level.
It’s easy for hoteliers to feel overwhelmed by the popularity of today’s distribution channels and metasearch engines in battling it out for bookings.
Recent trends in enterprise hospitality software are breaking down long-standing barriers between management systems such as the CRS and PMS, that have traditionally operated in semi-isolation from on…
Your hotel’s CRS is the key to increasing profitability and guest retention through direct bookings.
Insight from the 2019 Amadeus Hospitality Customer Conference In an event full of educational and thought leadership presentations, one of the most popular discussions was led by Hospitality Division …
Guest expectations are changing. While a clean and attractive room, friendly staff, and prompt service are expected, they are only the foundation of today’s guest experience.
Maximize Your Hotel Systems to Simplify the Guest Journey Guest blog post from Kathryn Baker, Principal of KBB Consulting, a partner company of Total Customized Revenue Management We’r…
A common problem facing hotels is the quality of their Central Reservations System.