Case Study: Hyatt Regency Montreal
Housekeeping Productivity & Guest Satisfaction Scores Soar Before February of 2015, the housekeeping department of the Hyatt Regency Montreal, like many others, started their day very early in the…
Service Optimization
Inspect What You Can’t Expect
A recent article in the Daytona Beach News-Journal caught my eye titled “Hotel pools: Work, not play for Volusia inspectors.
How Mobile Optimization Systems Increase Hotel Efficiency
Content originally shared on the Samsung Business Blog Our own Nils Lofgren, Customer Experience Manager specializing in Service Optimization products such as HotSOS and REX spoke with Samsung ab…
Streamline Engineering and Housekeeping Cost Savings Infographic
Guest incidents, and the recovery from them cost hospitality organizations millions of dollars per year.