Service Optimization

Delivering on the guest experience and getting things done are key components to the hotel operations mission.

In 2013 Prince de Galles, a Luxury Collection Hotel located in the heart of Paris, re-opened its 159 rooms to the public after a 27 months renovation orchestrated by Pierre-Yves Rochon.

Ed Burke, Vice President Rooms and Engineering Interstate Hotels and Resorts speaks about deploying HotSOS Mild at over 300 properties.

Recorded at the Amadeus Hospitality Customer Conference, Kristi Millhiser from the Grand Wailea, a Waldorf Astoria Resort discusses Automation and Proactive Change Management with HotSOS.

Recorded at the Amadeus Hospitality Customer Conference, the team discusses HotSOS Mobile and its advantages for Hospitality Operations.

Recorded at the Amadeus Hospitality Customer Conference, Stefan Loch, Director of Rooms & Sustainability North America from Starwood Hotels & Resorts discusses HotSOS Housekeeping at Starwood.

  Texting and messaging is the biggest trend in hotels, giving guests a whole new level of personalization. With over 4.

  The W Fort Lauderdale Hotel and Residences is a stylish luxury property spanning the Fort Lauderdale Atlantic shoreline.

Just when you thought hotel guest texting is impersonal…Think again! Before we dive in, be sure to visit our ultimate guide to elevating guest satisfaction full of tips, insights and data points on …

Originally shared by McLaren technologies McLaren Technologies, Asia Pacific’s leading provider of cloud-based technology solutions for the hospitality industry, today announced that it has successf…