Amadeus Awarded 2020 Achievement in Customer Excellence

Alison Guillot

ace awards 2020 blog

15th Annual Confirmit ACE Awards Recognize Outstanding Customer Experience Programs


July 6, 2020 – Amadeus, an industry-leading provider of hospitality technology solutions, has been awarded a 2020 Confirmit ACE (Achievement in Customer Excellence) Award in the Voice of the Customer, B2B, and Innovation categories. This honor recognizes Amadeus’ outstanding commitment and unique approach to customer experience programs and driving change across the business.

For the 15th year, Confirmit’s ACE Awards program honors their clients’ dedication and tangible business improvements. As a recipient of a Confirmit ACE Award, Amadeus has proven its commitment to their customers by continually evolving its program to make smarter decisions and faster actions, leading to better business outcomes.

“Being awarded a 2020 Confirmit ACE Award is a great honor and it underscores our company’s mission of being truly customer-focused and doing everything possible to ensure world-class customer experience,” said Bill Sintiris, COO, Hospitality, Amadeus. “By working with Confirmit to build an effective program we’ve been able to improve our approach which is reflected in our results. The ACE Awards serve both as a recognition of our hard work and progress, but also as an inspiring reminder to continue striving for customer-centricity across the enterprise.”

“We’re honored to present Amadeus with a 2020 Confirmit ACE Award and recognize their well-deserved accomplishment,” said Kyle Ferguson, CEO of Confirmit. “We have witnessed Amadeus’ persistent drive to improve experiences and create long-lasting relationships. Customer and employee experience are critical components of business success and Amadeus’ exemplary program demonstrates their ability to consistently move the benchmark higher.”

For more information about Amadeus’ hospitality solutions, please visit our website.


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About Confirmit ACE Awards

The ACE (Achievement in Customer Excellence) Awards program was established in 2005 to recognize outstanding achievement in customer excellence. Receiving a Confirmit ACE Award is a distinct honor that demonstrates both rigorous application of customer experience processes and outstanding performance as measured by those processes.

All Confirmit customers are eligible for Confirmit ACE Awards for their company, business units, or segments of a business. To be eligible for a 2020 Confirmit ACE Award, organizations must have conducted one or more Voice of the Customer surveys between January 1 and December 31, 2019. Qualifying performance is determined by a combination of customer satisfaction mean scores and top-box rating percentages maintained during at least a 6-month period during the eligibility period.

For more information on awards criteria, visit


About Amadeus

Travel powers progress. Amadeus powers travel. Amadeus’ solutions connect travelers to the journeys they want through travel agents, search engines, tour operators, airlines, airports, hotels, cars, and railways.

We have developed our technology in partnership with the travel industry for over 30 years. We combine a deep understanding of how people travel with the ability to design and deliver the most complex, trusted, critical systems our customers need. We help connect over 1.6 billion people a year to local travel providers in over 190 countries.

We are one company, with 19,000 employees across 70 offices. We have a global mindset and a local presence wherever our customers need us.

Our purpose is to shape the future of travel. We are passionate in our pursuit of better technology that makes better journeys.

Amadeus is an IBEX 35 company, listed on the Spanish Stock Exchange under AMS.MC. The company is also part of the EuroStoxx50 and has been recognized by the Dow Jones Sustainability Index for the last eight years.

To find out more about Amadeus, visit or

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About Confirmit

Confirmit is the world’s leading SaaS vendor for multi-channel Customer Experience, Employee Engagement, and Market Research solutions. The company has offices in Oslo (headquarters), Grimstad, London, Moscow, New York, San Francisco, Sydney, Vancouver, and Yaroslavl. Confirmit’s software is also distributed through partner resellers in Madrid, Milan, and Tokyo.

Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback/data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Standards Institution, Cross-Tab, GfK, GlaxoSmithKline, GMO Research, KeepFactor, Nielsen, Research Now, RS Components, QRS, SSI, and Swisscom.

Visit for more information.