Property Management Systems (PMS)

Three Considerations to Make While Preparing Your Hotel for GDPR

Alison Guillot

The General Data Protection Regulation (GDPR) will impact hotel industry practices worldwide. The controversial law aims to revolutionize data privacy across Europe, expanding rights for consumers, while mapping out strict new guidelines for businesses. The GDPR applies not only to European companies but to all companies processing European consumer data, making it the most far-reaching…

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Exploring the benefits of integrating key hospitality systems

Eric Oppegaard

Originally posted on the Amadeus Corporate Blog Jo Stanford General Manager, Hospitality EMEA/Asia, Amadeus IT Group There’s a lot of buzz around cloud technology, open systems, and the integration of big data and social media. But the fact remains that many hotels are running on legacy IT systems. This means data fragmentation and guest centric…

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Premier Inn upgrades to Amadeus hospitality technology

Eric Oppegaard

Originally shared on the Amadeus Corporate Blog Guest Post from Simon Jones, Managing Director, Premier Inn & Restaurants UK At Premier Inn – part of the UK’s leading hospitality business, Whitbread Group PLC – we put our guests at the heart of everything we do. Our decision to partner with Amadeus on the integration of a new hospitality…

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Premier Inn overhauls its key hospitality systems with Amadeus

Eric Oppegaard

Originally Posted on the Amadeus Newsroom Whitbread Group PLC, which owns Premier Inn, signs up for two key capabilities of Amadeus’ Hospitality Platform – Central Reservation System and Property Management System – to offer a better experience to its guests The hotel chain will also be the first to adopt Amadeus Payment solutions to streamline…

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Understanding the PMS Buyer Mentality

Jonathan Reynolds

PMS Buyer Mentality – Infographic Series 1 The results are in, Hoteliers value “partnership” over “product”. Earlier this year we reached out directly to 200+ individuals with influential roles in the PMS procurement process. We’re excited to start sharing the results with our internal teams, customers, and prospective customers. Our first info-graphic summarizes the market…

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The rising “culture of immediacy”

Jonathan Reynolds

According to a recent research study by Salesforce.com, “Sixty-four percent of consumers expect companies to respond and interact with them in real time.” In the special report, “State of the Connected Customer 2016”, Salesforce.com surveyed over 7,000 consumers and asked them about their customer experience expectations. There are two over-arching themes headed on a collision…

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Consistency vs. Surprise and Delight: The importance of prioritizing customer expectations

Jonathan Reynolds

Billions upon billions of people have been served by the quick service restaurant McDonalds, and it’s not because of delightful surprises. Why do people repeatedly go back? The Answer: Consistency. Customers love the french fries because they taste great and are exactly the same regardless of where or when they are purchased. Translation: McDonalds has mastered…

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