Property Management Systems (PMS)

A PMS Odyssey: From Integrations to Fragmentation

Alison Guillot

Editorial by Jonathan Reynolds, PMS Product Marketing Manager, Amadeus Hospitality Fragmentation has long been a challenge for the hotel industry. Multiple solutions, complex integrations, and scattered data has made it difficult for properties to track their business accurately, let alone their guests. In this blog, we’ll take a look at the evolution of hospitality integrations…

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Hotel Management 2020

Jacki Schroder

Today’s hotel managers are juggling familiar goals with new challenges and ever-growing guest expectations. Whether they’re running a full-service luxury resort or basic economy property, any seasoned GM knows their goals remain the same – create exceptional guest experiences and empower their teams to deliver them. This is in addition to the hard reality of…

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Hotel Management 2020 – eBook

Eric Oppegaard

The Guide to Future-Proofing Operations to Drive Revenue and Address the New Realities of Guest Relations Today’s hotel managers are facing new challenges, but they are all driving towards familiar goals. Hotel Management 2020 identifies key challenges in the industry and actionable solutions that your team can begin to implement today. Learn innovative ways to…

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Hotel Welcome Letter Templates [Free Download]

Eric Oppegaard

Providing a memorable guest experience is one of the most important goals for hoteliers today. To do this, hoteliers must get to know their guests and provide a personalized experience that goes above and beyond. A personalized welcome letter is one small, but important factor in delivering the guest experience that results in repeat visits…

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8 Ways to Improve Hotel Guest Satisfaction

Alison Guillot

Hotels face rapidly changing guest behaviors, preferences, and expectations. Properties that are able to deliver a memorable experience through unique amenities, personal touches, and stellar customer service will be rewarded with repeat business, word-of-mouth referrals, and positive reviews on social media. If you’re looking for ways to improve hotel guest satisfaction at your property, consider…

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The Top PMS Challenges for Chains, Independent, and Managed Hotels

Jonathan Reynolds

PMS Buyer Mentality – Infographic Series 2 Our job as technology providers is to keep our finger on the pulse of the industry and develop modern day solutions for modern day hoteliers. In order to better understand the challenges they face, we reached out to 200+ individuals last year with influential roles in the property…

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7 Methods for Measuring and Improving Hotel Performance

Alison Guillot

Average Daily Rate (ADR) and Occupancy Rate are two important key performance indicators for hoteliers. But the KPI that many consider being the most important of all is RevPAR (Revenue Per Available Room). A well-known metric throughout the hotel industry, RevPAR helps hoteliers measure a hotel’s performance. There’s a problem with RevPAR though. As helpful…

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Three Considerations to Make While Preparing Your Hotel for GDPR

Alison Guillot

The General Data Protection Regulation (GDPR) will impact hotel industry practices worldwide. The controversial law aims to revolutionize data privacy across Europe, expanding rights for consumers, while mapping out strict new guidelines for businesses. The GDPR applies not only to European companies but to all companies processing European consumer data, making it the most far-reaching…

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Exploring the benefits of integrating key hospitality systems

Eric Oppegaard

Originally posted on the Amadeus Corporate Blog Jo Stanford General Manager, Hospitality EMEA/Asia, Amadeus IT Group There’s a lot of buzz around cloud technology, open systems, and the integration of big data and social media. But the fact remains that many hotels are running on legacy IT systems. This means data fragmentation and guest centric…

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