Jennifer Axness
Think of MeetingBroker, Delphi, and UpMail as the three musketeers of hospitality sales—each bringing their unique strength to the team, and all working together to win the day… or book the business. MeetingBroker captures and manages the RFP, Delphi streamlines the management of group block and meeting requirements, and UpMail delivers a stunning proposal that wows the client. But the magic doesn’t stop there. This trio doesn’t just simplify the process; it streamlines communication, boosts efficiency, and enables every lead to be followed up on in a personalized and timely way. Together, they build an automated workflow that reduces the stress of manual entry, enabling your sales team to focus on closing the deal. A true sales dream team.
Amadeus MeetingBroker: Capture Leads
Amadeus MeetingBroker, the leading platform for meeting and event RFP management, acts as a central hub for handling inquiries, consolidating RFPs from multiple sources, including above-property sales teams, hotel websites, and global meeting planner platforms like Cvent and Groups360, into a single platform. From there, MeetingBroker automatically assigns each lead to the appropriate property and team member, based on location and subscription rules, keeping internal stakeholders informed throughout the process. Once assigned, inquiries flow seamlessly into Delphi, ensuring sales teams receive ready-to-act opportunities for efficient evaluation and response.
Amadeus Delphi: Convert to Bookings
Amadeus Delphi, built on Salesforce, is the leading sales and catering system designed to help hotels manage contacts and bookings efficiently, drive business growth and optimize sales processes. The MeetingBroker and Delphi integration ensures that leads are not only captured but also convertible into actionable bookings if the property wants to pursue the lead. Once an inquiry is converted into a booking, any updates to the booking details are automatically sent back to MeetingBroker as business data, and where applicable, shared with the originating channel to keep the planner informed along every step of the way. This seamless data flow between the two applications helps save valuable time by eliminating the need for manual data entry.
UpMail: Generate Proposals
UpMail takes the process a step further by enabling sales teams to respond to MeetingBroker leads with professional, on-brand proposals directly from Delphi. Here’s how it works:
- Receive a Lead: When a lead is transferred from MeetingBroker to Delphi, the sales team confirms their intention to bid on it by converting it to a bid for the booking.
- Send a Proposal: In Delphi, users can select the option to “Send Proposal.”
- Access the Template Library: From here, users are taken to their UpMail template library, where they can select a pre-designed proposal template tailored to the client’s needs.
- Compose the Email: The selected template auto-populates with booking data from Delphi for consistency and simplicity.
- Send and Update Status: Once the proposal is sent, the lead status in MeetingBroker is updated to “Proposal Received,” keeping all systems aligned.
Key Benefits of the Integration
By combining the strengths of MeetingBroker, Delphi, and UpMail, hotels sales teams can:
- Streamline workflows: Eliminate manual steps and ensure all platforms work in harmony.
- Improve response times: Quickly send polished, auto-populated proposals that stand out.
- Enhance professionalism: Deliver consistent, branded communications that reflect the property’s value.
- Track progress: Maintain visibility across the lead-to-proposal process with real-time status updates.
With this integrated approach, properties can streamline their operations, impress clients with a quick turnaround, and close deals faster. This trio ensures that every sales opportunity is handled with greater efficiency and success.
