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COVID-19 has caused us to reflect upon the fundamental operations of our global society and day-to-day lives, including the ways in which we interact with one another. As hotels around the world contemplate the implications of these changes in personal behaviors, they are faced with the challenge of how best to service guests and manage…
By: Doug Rice, Hotel Industry Consultant and Analyst Originally published in Hospitality Upgrade Most hotels today sell using a model that has changed very little for the last 50 years. The customer selects a room type and maybe a rate plan, an arrival date and number of nights, and confirms a booking. This…
Originally published in Hotel Online The challenges the hospitality industry has faced in the wake of COVID-19 reminds us how critical the housekeeping department’s role is to a hotel’s overall success. The urgency to prevent the spread of COVID-19 has accelerated change in our industry, including the need for new hygiene and cleaning processes. Even before the virus, 78% of hotel guests believed cleanliness to be the most crucial factor affecting their choice of where to stay,…
Originally published in Hotel Online With the global roll out of COVID-19 vaccines underway, we are all hoping for brighter days ahead along with the return of travel. But it’s also important to acknowledge that the experiences and customs we once knew may look different – either temporarily or permanently due to the pandemic. As the year progresses, what…