Amadeus unveils their first internship program at FIU!
Just in time for the summer, the Amadeus Service Optimization development team unveiled its first internship program at Florida International University’s School of Computing & Informatio…
Service Optimization
Montreal’s Communante de l’Hotel reveals the power of Service Optimization!
On March 16th, 2016 the Service Optimization team from Newmarket, an Amadeus company, organized an open forum at the Hyatt Regency Montreal, hosted by the property’s Director of Finance, Mr.
Over $100 million in cost savings delivered by Service Optimization in 2015!
In today’s world, hoteliers are realizing the importance of hotel technology to their daily operations in enhancing the guest experience, rather than replacing the human factor; transforming it …
New Guest Speaker & Service Optimization Sessions at our 2016 Customer Conference
We’re excited to reveal the addition of another industry guest speaker, and a presentation on HotSOS Mobile from the Service Optimization team! New Guest Speaker! Automating …
The Force is Strong at the Grand Wailea, A Waldorf Astoria Resort
The property is undergoing a $30 million dollar renovation project including guestrooms, meeting areas, pools and the Spa Grande. The last hotel renovation took place in 2009.
Case Study: Boca Raton Resort & Club
Nestled in a Mediterranean inspired historic village and just a few steps from the stunning south Florida coastline, the Boca Raton Resort & Club, A Waldorf Astoria Resort, is a luxurious home awa…
How clean is your hotel room?
According to a survey by TNS, room cleanliness is one of the most important factors to vacationers, with 86 percent reporting cleanliness as a top criteria they look for when reading online hotel or v…
Case Study: Hyatt Regency Montreal
Housekeeping Productivity & Guest Satisfaction Scores Soar Before February of 2015, the housekeeping department of the Hyatt Regency Montreal, like many others, started their day very early in the…
Inspect What You Can’t Expect
A recent article in the Daytona Beach News-Journal caught my eye titled “Hotel pools: Work, not play for Volusia inspectors.
How Mobile Optimization Systems Increase Hotel Efficiency
Content originally shared on the Samsung Business Blog Our own Nils Lofgren, Customer Experience Manager specializing in Service Optimization products such as HotSOS and REX spoke with Samsung ab…