The Power of a Technology Driven Service Culture
hos·pi·tal·i·ty: the friendly and generous reception and entertainment of guests, visitors, or strangers.
hos·pi·tal·i·ty: the friendly and generous reception and entertainment of guests, visitors, or strangers.
By Lisa Terry The concepts at the core of peer-to-peer networks — more efficient use of resources, a strong sense of community, great user interfaces, access to new markets — all offer game-changi…
Billions upon billions of people have been served by the quick service restaurant McDonalds, and it’s not because of delightful surprises. Why do people repeatedly go back? The Answer: Consistency.
By Editorial Staff, Lodging Magazine NEW YORK—Hoteliers in major North American markets can look forward to an improved group booking pace beginning at the end of 2016 and continuing into 2017, demo…
By Nicole Carlino One major way the hospitality industry has tried to entice guests is through offering member-exclusive rates to those who book direct.
Certain numbers are avoided because they are considered unlucky and these unlucky numbers differ from culture to culture.
By Glenn Haussman While many are enjoying the fruits of this up market, there are those constantly in panic mode.
In 2013 Prince de Galles, a Luxury Collection Hotel located in the heart of Paris, re-opened its 159 rooms to the public after a 27 months renovation orchestrated by Pierre-Yves Rochon.
Recorded at the Amadeus Hospitality Customer Conference, Stefan Loch, Director of Rooms & Sustainability North America from Starwood Hotels & Resorts discusses HotSOS Housekeeping at Starwood.
Recorded at the Amadeus Hospitality Customer Conference, the team discusses HotSOS Mobile and its advantages for Hospitality Operations.