In a new study recently released by h2c, Global IBE and Metasearch Management Study, research shows that major gaps in Internet Booking Engine (IBE) effectiveness are directly related to a lack of int…
Are you leveraging hotel surveys to drive loyalty and improve your service at your property? Before we dive in, be sure to visit our ultimate guide to guest loyalty to access an all-encompassing rundo…
Through three key Hotel CRM strategies, we can tap into a new approach to boosting guest loyalty, creating personalized experiences that make every stay more than just a visit.