Anna Ransom
New to the hospitality industry? Hearing new, unfamiliar hotel abbreviations and hospitality terms?
One of the most remarkable things in working within the hospitality industry is the number of abbreviations and unique terms in use.
So often, individuals who are new to the industry have to stop and ask for an explanation or make a note to go look up those acronyms later.
Download the full hotel abbreviations list [Excel]
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Common Hotel Abbreviations List & Dictionary
Below is a high level list of frequently used hotel abbreviations and acronyms.
Let us know if there are any you’ve encountered that should be added to the list!
Term |
Hotel Abbreviations Meaning |
| ADR | Average Daily Rate |
| AGOP | Adjusted Gross Operating Profit |
| AGR | Agreed. The number of guestrooms or covers contracted to a group |
| ALOS | Average Length of Stay |
| ARI | Availability, Rates and Inventory |
| AV | Audio Visual |
| BAR | Best Available Rate |
| BC | Banquet Check. A check that is presented to a meeting planner at the conclusion of the event. It will include all event related charges. |
| BEO | Banquet Event Order. Includes details such as menus, audio visual equipment, room set up, time, function, room, etc |
| BKG | Booking |
| BOH | Back of House. The areas of a hotel that have little or no direct guest contact, such as kitchen areas, engineering and maintenance, and the accounting department. |
| CMP | Complete Meeting Package – a per person charge, inclusive of guest room, food and beverage, and proportional percentage of all other event charges. |
| COS | Cost of Sale |
| COTB | Comparative on the Books |
| CRM | Customer Relationship Management |
| CRS | Central Reservation System |
| CRO | Central Reservation Office |
| CSM | Conference Service Manager or Convention Service Manager |
| CVB | Convention and Vistiors Bureaumeetings and conventions. |
| DDR | Delegate Day Package |
| DMC | Destination Management Company |
| DOC | Director of Catering |
| DORM | Director of Revenue Management |
| DOSM | Director of Sales and Marketing |
| EXP | Expected. The number of guests anticipated |
| F&B | Food & Beverage |
| FAM | Familiarization Tour. A complimentary or reduced-rate travel program for travel agents, tour operators, media, etc., designed to acquaint them with a specific destination to stimulate sale of travel. |
| FIT | Free and Independent Traveller (guests that are not part of a group or package) |
| FIT Full Form | Form dedicated to Free and Independent Traveller (guests that are not part of a group or package) |
| FOH | Front of House. All guest-facing staff and areas of a hotel. |
| FOM | Front Office Manager |
| FR | Function Room |
| GBP | Group Booking Pace |
| GDS | Global Distribution System |
| GM | Gross Margin |
| GOP | Gross Operating Profit (Revenue less expenses) |
| GOPPAR | Gross Operating Profit per Available Room, measures performance across all revenue streams |
| GOR | Gross Operating Revenue |
| GRC (a) | Guest Registration Card |
| GRC (b) | Group Rooms Control Log |
| GSO | Global Sales Office |
| GTD | Guaranteed. Prior to a function, the figure given by a meeting planner to the property for the number of persons to be served. |
| HOD | Hotel Description. Your hotel’s landing page on the Global Distribution System (GDS). |
| IPO | Individual Pays Own |
| LOS | Length-of-stay |
| LRA | Last Room Availability |
| MAR | Minimum Acceptable Rate |
| MICE | Meetings, Incentives, Conventions and Exhibitions |
| MLOS | Minimum Length of Stay |
| MOD | Manager on Duty |
| MOM | Month on Month |
| MTD | Month to Date |
| MUR | Make Up Requested |
| NRB | Negotiated Rate Business. Sometimes referred to as Corporate Negotiated Rates or Local Negotiated Rates. It is contracted business for a certain period of time (seasonally, annually) for certain rates across multiple properties within a hotel company or brand. |
| NSO | National Sales Office. Same as a Sales Center. |
| OOO | Out of Order |
| OCC | Occupancy % |
| OTB | On-the-books |
| PMS | Property Management System |
| POS | Point of Sale system |
| PPPN | Per Person, Per Night |
| PRPN | Per Room, Per Night |
| REV | Revenue |
| REVMAX | Revenue Maximum |
| REVPAR | Revenue per Available Room. A combination of paid occupancy percentage and average daily rate. |
| RFP | Request for Proposal |
| RMS | Revenue Management System |
| RN | Room Night |
| ROH | Run of House |
| ROI | Return on Investment |
| S&C | Sales & Catering. The teams responsible for selling and servicing group business contracted at a hotel. |
| SMERF | Market Segment, defined as: Social, Military, Educational, Religious, Fraternal |
| SOP | Standard Operating Procedure |
| SRP | Standard Rate Plan |
| STLY | Same Time Last Year |
| TD | Turn Down |
| YTD | Year-to-date |
Looking for more resources to help you excel in your role? Check out our:
2023 Hotel Marketing guide – Ultimate guide to Guest Satisfaction – Latest Hospitality market trends, data and insights
According to Wikipedia, an acronym is a word or name formed from the initial components of a longer name or phrase.
We hope this hotel abbreviations list was useful to you!
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