By Elliot Mest The age of the smartphone has done much to dispel the illusions of traveler loyalty, something that is once again on display in this year’s J.D. Power Guest Satisfaction index.
Adjara Group Hospitality implements Amadeus Sales & Catering solution to optimize event execution and grow its business Adjara Group’s hotel properties and staff reap the benefits of Delphi to m…
By Martin Hugo, Los Angeles Times Hillary Clinton and Donald Trump will help boost the economy before either of them get into office.
By Elliott Mest, Hotel Management With 51.9 percent of Britain’s voters deciding to leave the European Union behind, the country has begun a process that has never taken place before.
By Michele McDonald Are hotel chains’ “book direct” programs—which promise better rates and amenities to hotel loyalty members who book on their websites—working? Yes, they are…
By Doug Kennedy The voice reservations channel continues to diminish, but has it gone extinct? Here’s why hoteliers should continue to capture phone reservations and claim more direct bookings.
By Juliana Shallcross Since being acquired by private equity firm Thoma Bravo for $930 million in early 2014, TravelClick, a New York-based provider of B2B distribution and marketing …
By Elliott Mest The spring travel season is seeing an increase in bookings, with 17 of the top 25 North American markets showing committed occupancy improvements in March over February, but a report f…
By Katherine Klahn NEW YORK — Since the emergence of online travel agencies (OTAs) and digital bookings, guests are moving away from traditional methods of booking their rooms, such as picking up th…
By Julie Sickel U.S. business travel is in a year-over-year decline, and that trend looks to continue during the next six months, according to the U.S.
